Why in News?

• #Self4Society app, developed by MyGov, has been launched by the government to help coordinate volunteer work undertaken by professionals.

#Self4Society App:

• This platform will help to create better synergies among so many CSR and other initiatives and lead to a much better outcome of the efforts of professionals.
• Companies have observed that a spirit of service and volunteering improves employee satisfaction and reduces employee attrition.
• The app will have incentives, gamification and intra- and inter-company competitions, and social networking.
• The volunteer time for the government’s flagship programmes such as Swachh Bharat is expected to increase.
• Indian Railway Catering and Tourism Corporation (IRCTC) has launched Artificial Intelligence (AI) powered chatbot– Ask Disha ((Digital Interaction to Seek Help Anytime) to help its users answer various queries.

Ask Disha:

• The chatbot is special computer programme designed to simulate conversation with users, especially over the internet.
• The first-of-its-kind initiative by IRCTC is aimed at facilitating accessibility by answering users’ queries pertaining to various services offered to railway passengers.
• The chatbot is voice enabled and will support several regional languages in the near future. It will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides.
• The essential features of AskDisha include ability to quickly answer to customer queries, ability to provide round-the-clock customer support, ability to multitask, zero waiting
• time for query to get answered and overall ability to provide customer with stress-free experience and overall customer satisfaction.