Prelims Level
Mains Level
Prelims level : Governance- e-Governance Mains level : GS-II- Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.

Why in News?

  • The Western and Central Railways have introduced a new Biometric Token System (BTS) that seeks to streamline the process of boarding unreserved coaches.

Biometric Token System (BTS):

  • The Western and Central Railways have introduced a new system by which passengers travelling in the general coach, where seats are not reserved, are given a token roughly three hours before the train’s departure.
  • These tokens are given on a first-come, first-served basis, and carry a serial number on them, which governs the order in which passengers will board the train.
  • Passengers with valid tickets are required to place their fingers on a scanner, and are issued a token with a serial number against their biometric data.
  • Passengers must queue up and enter the compartment in the order of their serial numbers.
  • The tokens are issued three hours before a train’s departure. The use of biometrics cuts out the touts, and helps genuine passengers.

Why such move?

  • Boarding ‘general’ compartments — in which seating is not reserved — especially in long-distance trains leaving major cities, has always been an ordeal for passengers.
  • The massive mismatch between the numbers of travellers and the available seats drives people to queue up on platforms up to 10 hours in advance.
  • Chaos at the time of boarding has led to stampedes and even deaths in the past.
  • Gangs of touts ‘reserve’ seats for a price, and those who can’t pay suffer.

Significance:

  • The use of biometrics (fingerprint) rules out touts and ensures only bonafide travellers receive a token.
  • The data (captured in the machines) will be used to analyse the pattern of crowds and the patronage of trains.
  • In case of a mishap, officials will have details of the passengers, and with the help of this (biometric information) they can prevent black marketing of unreserved tickets.
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