1. Which among the following statements are true with regard to ‘Complaint Management System (CMS)’ sometimes seen in news?
- 1. It has been launched by Indian Banks Association.
- 2. This will enable members of the public to lodge their complaints on its website against commercial banks, urban co-operative banks, and non-banking financial companies, etc.
- 3. Insights from the data available from CMS can, for example, be used by banks/FSPs for designing products, which meet the expectations of their customers.
- 4. The system will be accessible on desktop as well as on mobile devices.
Choose the correct option from the following.