Prelims level : Banking Mains level : GS-III Indian Economy and Issues Relating to Planning, Mobilization of Resources, Growth, Development and Employment
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Why in News?

  • Finance Minister Nirmala Sitharaman has recently launched Ease 3.0 for tech-enabled to change the customer’s experience at the Public Sector Banks (PSBs).


  • Ease (Enhanced Access and Service Excellence) 3.0 reform agenda aims at providing smart, tech-enabled public sector banking for aspiring India.
  • New features that customers of public sector banks may experience under EASE 3.0 reforms agenda include facilities like:
    • Palm Banking for “End-to-end digital delivery of financial service”.
    • “Banking on Go” via EASE banking outlets at frequently visited spots like malls, stations, complexes, and campuses.
  • PSB Reforms EASE Agenda is a common reform agenda for PSBs aimed at institutionalizing clean and smart banking.
  • It was launched in January 2018, and the subsequent edition of the program ― EASE 2.0 built on the foundation laid in EASE 1.0 and furthered the progress on reforms.
  • In EASE 2.0, the government had proposed pushing liquidity in the public sector banks, reconstituting the management committee and possible mergers among the ideal partners in the Indian banking sector.

Why EASE 3.0 was Launched?

  • The Ministry has the idea of establishing paperless and digitally-enabled banking at places where people visit the most.
  • The government aims to focus on digitalization in the Public Sector Banks (PSBs) among themes that include responsible banking, PSBs as Udyami Mitra, customer responsiveness, credit take-off, and deep financial inclusions.

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