THE HINDU Complaints to RBI ombuds increased 25% in FY18


  • The number of complaints by bank customers to the RBI’s banking ombudsman increased by 24.9% in the financial year 2017-18 as compared to the previous year.
  • The major grounds of complaints received during the year were non-observance of fair practices code (22.1%), ATM and debit card issues (15.1%), credit card issues (7.7%), failure to meet commitments (6.8%).
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